In principle, refunds do not apply to digital products. When a customer buys a pattern from our shop, they receive a secure download link immediately after payment. This gives them access to the full PDF file. Since the product is now in their possession, we do not offer refunds simply because someone changed their mind.

Why refunds are not standard #

Under EU law, customers usually have a 14-day right of withdrawal for online purchases. However, this does not apply to digital downloads if the customer agrees to start the download immediately and waives that right. We ask every customer to check a required box at checkout to confirm this. That means:

• They understand the purchase is final
• They cannot request a refund after accessing the file

This keeps things fair for you as a designer. Once the pattern is downloaded, it cannot be returned.

When a refund might still happen #

We will issue a refund if there is a real problem with the product. This includes cases like:

• The PDF file doesn’t open or download correctly
• The pattern doesn’t match the product description
• The file is incomplete or contains major errors
• The quality clearly does not meet the standard shown on the product page

In these rare cases, the customer can contact us, and we will handle the situation professionally.

What this means for you as a vendor #

If we approve a refund for one of your products, the amount will be deducted from your future payout. You won’t receive commission on refunded sales. You can track any refunds in your Vendor Dashboard under the Refund Requests section.

That said, refunds are extremely rare. Most customers understand the nature of digital products and are happy with what they receive. The clear waiver at checkout protects both you and us.